FAQ

What is the difference between PROCESSING time and SHIPPING time?
Processing time is the time I need to prepare the order (7 business days)
Shipping time is the time we send your packaging to the postal service and they deliver it to you (2-3 business days)

Do you accept CANCELLATIONS or RETURNS?
We will gladly accept a cancellation within 24 hours of purchase.
We do not accept returns or exchanges - but please contact us if you have any problems with your order!

Do you refund SHIPPING OVERAGES?
I will try my best to ship multiple orders together (depending on box sizes) and will refund any shipping overages.

Do you use VINYL or PAINT?
We only use paint on our signs! We use a chalk based paint that gives the sign a matte chalky finish.

Are the leaves and DECORATIVE ITEMS in your photos FOR SALE?
No, unfortunately the decorative items are for staging photos only. We only sell handcrafted wood products. Most decorations were purchased at target.

Can I CLEAN my sign?
You can clean your frame or stained area with a damp cloth but only lightly dust areas that are painted.

Will the item I purchase look like the item pictured?Yes! Your item will look like the item pictured. It may slightly vary by stain color, depending on the reclaimed wood that is used. The knots and nail holes may be placed differently also depending on the reclaimed wood that is used. This makes sure you always get a unique item!

Do you offer CUSTOM SIGNS?
Yes! We love creating custom signs. Send us an email with questions woodberrymarket@gmail.com or fill out our Custom Design Form!

 

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